CUSTOMER SALES SUPPORT REPRESENTATIVE – S2 apply online

February 7, 2022
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Description:
Deadline:
Feb 14
Country:
South Africa
Location:
Kempton Park
Job-ID:
R0038137
Job category:
Sales and Product Service
APPLY FOR THIS JOB

The purpose of this role is to actively promote/sell parts, tools and service to support customers in alignment with their needs as well as provide priority support to ensure minimal machine downtime by resolving resolve Machine Emergency issues quickly and efficiently.

Key performance areas

  • Answer calls within the prescribed service level and assist customer with product information, resolve their queries in alignment with Sandvik processes and procedures.
  • Actively promote or sell parts and service to support customers with their needs including cold calling activity for customer retention and market share growth.
  • Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
  • Process customer orders timeously, expedite and follow through up to delivery.
  • Maintain high level of proactive call and follow up activity and produce high level of output to reach sales targets.
  • Provide backorder reports to customers and resolve system or order issues as and when picked to allow customer to plan production and maintenance ahead.
  • Report and escalates customer criticality 1 orders/enquiries to logistics and technical solutions providers and keep customer informed of progress.

Profile Required

  • Matric / equivalent qualification (NQF Level 4)
  • Computer literacy – Must have skills in word processing MSWord, Excel.
  • Language – must be able to speak, read and write English to be able to communicate effectively with clients and other relevant stakeholders and to undertake self-initiated correspondence.
  • Knowledge of the processes, tools and techniques for selling goods and services over electronic channels
  • Excellent written and verbal communication skills both face to face and electronic

Competencies Required

  • Demonstrate understanding and knowledge of tools and processes for selling over the phone.
  • High level of professionalism, honesty and integrity
  • Careful listening skills
  • Negotiation skills to influence internal stakeholders and customers
  • Ability to organise, prioritise and complete multiple tasks under tight time constraints, in a high-volume environment.
  • Good time management, prioritising and organising skills.
  • Flexible, self-motivated with demonstrated initiative and independence.
  • Positively embrace change and adapt to different / new systems and processes
  • Be able to troubleshoot, identify and initiate solutions.
  • Be able to work shifts/ standby as operationally required

How to apply

Please apply online through the Sandvik website www.home.sandvik/en/careers.

Applications close: 14 February 2022

If you have any further queries, please contact us on 0800 331 331

Deadline: Feb 14
Job-ID: R0038137

APPLY FOR THIS JOB

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